Disclosure Versus Disarray

The Problem With "Quick-Fix" Parenting

Many will say that this day in age, people have traded slow and old-fashioned ways of doing things for anything that can be done easier, faster and cheaper. In reality, we've been doing this all along. From the invention of the wheel to laptop computers, humans have been attempting to reinvent cheap convenience since...forever. And we don't stop at technology, either.

A distressed mother called recently, desperate for help after experiencing the utter failure of a well-known quick-fix parenting program. We won't name names. But here's the summary: The entire program was based around a method that instructs parents to (upon experiencing some undesirable behavior from their children) warn their child that if the behavior has not ended by the time they count to three, that the child gets put in a time out or gets privileges taken away. Theoretically, after the count to three, the child receives their consequence and that is the "end of story." (Yeah, right.)

Tempting as it may be to seek parenting methods that publicize to get-your-kids-to-behave-themselves-in-five-minutes-or-less-for-$29.99, I can't help but think about the old familiar saying: "If it seems too good to be true, it probably is." Yet, I sit here in disbelief over the amount of (successful) parenting programs that claim to achieve exactly that. The victims being those parents in desperation to try anything.

It can't go without mentioning that there seems to also exist an underlying implication that parents are too busy to spend the necessary time working on the behavioral and emotional issues of their children. This may be another problem all on it's own, but the ultimate doom of these parenting methods seem to ultimately (and without fail) become an insurmountable heap of disaster.

Here's why they don't work:

Let's assume that the inner-workings of a developing child's brain is a highly complex and growing instrument composed of electricity and soft tissue, that has the astonishing capability to communicate, create patterns, grow and think, all the while maintaining continuous functionality of every other vital organ in the body. This instrument is actualized by biology, culture and experience. Also keep in mind that every event that this "instrument" experiences during childhood has an immeasurable influence on who that child becomes for the remainder of their lives. If you are among those individuals who believes in facts, then feel free to set aside assumptions at this point and embrace these ideas as truths. How can something as intricate as the brain of a child be permanently guided and influenced by count-to-three type parenting methods?

Wait a minute, though - there's nothing wrong with many of the advantages of life in 2013. We all want to save time, money and effort for most of life's daily tasks.

Here are some quick-fix solutions that won't haunt you later on (to name a few):

• Microwaves
• Self-adhesive envelopes
• Dishwashers
• Blow Dryers
• Cellphones (to be debated)

But by using simple tools, with something as complex and profound as the human brain - which has the ability to react, brainstorm, re-evaluate, and re-route its behavioral avenues - it's no wonder that quick-fix parenting tricks never cease to fail.

For parents who've got nothing but a few minutes, a few dollars and (most of all) a tiny bit of effort set aside to solve the intricate behavioral dilemmas of their children, I hope they consider this question: Would you hire a heart surgeon on the same basis?

by: Selena George, Program Manager

How Can Children Be Trusted to Use Their Own Judgment?

By Certified P.E.T. Instructor, Catherine Dickerson, LCSW, Lic #24454

Recently, several parents and teachers have asked, "How on earth can a child know what to do if we don't tell them?!"  How can children whose unacceptable behaviors seem completely natural to them know what you need them to do instead?

The answer is actually pretty simple: they know what to do because you've been teaching them since the day they were born. Every day you have been modeling for them the details of how you live your life. Every day, your children have been watching and following you, absorbing your words and most of all, your actions. Admittedly, many of those actions have been too quick for a child to absorb the details (I recall the story of the little girl who wanted to tie her own shoes and, when given the opportunity, just moved her fingers together quickly with the laces between them--then was disappointed at the result!). Your two-year-old may not know that it's her job to put away her toys (for example), but if she has witnessed the way that you put them away for her and if you help her to get started before things become overwhelming, she's certainly got an idea of how to get it done!


Your 4-year-old may not know exactly how to set the table, but he's got a pretty good idea as well! Your school age child certainly knows where his dirty laundry goes, and how to make and clean up after a simple snack or meal. Teenagers know . . . let's just say, a great deal more than we give them credit for.

The P.E.T. skills of Active Listening, I-Messages and Method III all help you to give your children additional essential information and experience that most adults deny children. Additionally, being a consultant to your children in the No-Problem area is a highly effective way to influence your children's values by sharing your own. Benefits of implementing these P.E.T. methods include:

1. Increased self awareness as they explore the depths of their thoughts and feelings (while you Active Listen);
2. The impact their actions have on themselves, others, and their world (from your I-Messages);
3. The experience of thinking and solving problems with a bigger picture in mind (Method III, where they help find solutions that allow everyone to get their needs met).

The end result? 
For you:  P.E.T. skills take the burden off of you to do other people's thinking and problem-solving for them, and instead leave the responsibility for that work with each individual (including helping you meet your own needs);

For your children: The satisfaction of experiencing themselves as capable, intelligent, contributing, respected individuals in a loving family, and of experiencing their parents as complete human beings (not just "my parents").

Parents say it best:  "[P.E.T.] Opened my eyes to a whole new world of loving and affectionate interactions in our family when conflicts arise (vs. yelling and stress where everyone feels bad after). My daughter is more empowered to make her own decisions and resolve conflicts on her own. Less stress on me to solve everyone else's problems."

"Seeking to really understand what is going on is something that is really helping, and working with my child to help her develop her own solutions to problems has been very helpful."

Catherine's next P.E.T. workshop begins on April 16th in Solana Beach, CA. Fore more information, please email us at family@gordontraining.com.

How P.E.T. Helped Our Family Handle An Incident Of Cyberbullying

Cyberbullying is a phenomenon that is unique to this generation and it personally touched my family when my daughter was 10 years old and in the 5th grade.  It is a form of bullying that has evolved due to the rapid onset of our use of electronic technology and the arrival of social media sites in the late 1990's.  According to Internetsaftey.org (http://www.internetsafety.org), "Cyberbullying is willful and repeated harm (i.e., harassing, humiliating, or threatening text or images) inflicted through the Internet, interactive technologies, or mobile phones."  In short, anyone who uses a computer, email, instant messaging, social media sites, mobile phone, or interactive online video games, is using the tools that enable cyberbullying to take place.  As a result there is a high risk of experiencing cyberbullying either as a victim, a bystander, or as the perpetrator.  

This week there has been a Cyberbullying Prevention Act put forward in the state of Maryland in response to a few high profile suicides by young teens who were the victims of cyberbullying.  Cyberbullying has real and serious consequences.  There is some evidence to show that the rates of depression are higher among children who experience cyberbullying versus "traditional" bullying.  In the words of Noah Brocklebank (http://www.huffingtonpost.com/2013/03/12/noah-brocklebank-letters_n_2861140.html) (http://www.youtube.com/watch?v=sR4D4HLzciU&feature=youtu.be), who was a young victim of cyberbullying, "Words have power."  In my opinion there is no better book or course than Dr. Thomas Gordon's Parent Effectiveness Training in order to equip parents, and everyone who interacts with children, with the communication tools ensure that their words have positive and not negative power.

Cyberbullying is a fact of modern life that we all need to take seriously, but especially anyone who interacts with children.  In my daughter's instance, cyberbullying occurred in the first year that she was actively using the internet to socialize with her friends after school via Skype conference calls and Skype instant messaging.  It started as a form of social acceptance and camaraderie.  It quickly and very easily turned into cyberbullying.  Internetsafety.org defines cyberbullying tactics as the following:

• Gossip: Posting or sending cruel gossip to damage a person’s reputation and relationships with friends, family, and acquaintances  
• Exclusion: Deliberately excluding someone from an online group
• Impersonation: Breaking into someone’s e-mail or other online account and sending messages that will cause embarrassment or damage to the person’s reputation and affect his or her relationship with others 
• Harassment: Repeatedly posting or sending offensive, rude, and insulting messages 
• Cyberstalking: Posting or sending unwanted or intimidating messages, which may include threats 
• Flaming: Online fights where scornful and offensive messages are posted on websites, forums, or blogs
• Outing and Trickery: Tricking someone into revealing secrets or embarrassing information, which is then shared online
• Cyberthreats: Remarks on the Internet threatening or implying violent behavior, displaying suicidal tendencies

According to The American Academy of Pediatrics, cyberbullying is the “most common online risk for all teens” and girls are more likely to engage in cyberbullying than boys are.  Our children are using these interactive technologies more and more, at younger and younger ages, and they can have access to them in every area of their life.  Although cyberbullying may be a fact of modern life I believe that the skills taught in the P.E.T. course provide a model of communication and parenting that can help turn the tide on cyberbullying in two key ways.

Modeling How to Resolve Conflicts Without the Use of Power

Firstly, the P.E.T. model of communication and parenting is unique because of the fact that it dissects how power is used in relationships and puts forward a model of resolving conflicts without the use of power, called Method III.  Cyberbullying is a form of power that the perpetrator inflicts on the victim and bystanders.  By raising our children using the P.E.T. model, and specifically the Method III approach to resolving conflicts without the use of power, we are modelling behavior that they can then follow themselves in their interactions with others.

Helping Children Meet Their Needs

Secondly, the P.E.T. model of communication and parenting does not use the term misbehavior but rather states that "all behavior is to get a need met".  Think about this in terms of the behavior that the victim of cyberbullying will exhibit, the behavior of a bystander, and then the behavior of the perpetrator.  All three are exhibiting behavior to have a need met and the better we all are at identifying when a child needs our help, whether they are a victim, bystander or perpetrator, the sooner we can begin to put an end to an incidence of cyberbullying.  The P.E.T. parent uses the Helping Characteristics of Empathy, Acceptance and Genuineness, combined with the powerful Helping Skill of Active Listening in order to help their children meet their unique needs.  In turn, by modeling this type of communication, the P.E.T. parent helps their child learn how to communicate more effectively in order to meet their own needs or to ask for help when it is needed.

In our personal experience of handling my daughter's instance of cyberbullying I can identify the following things that I learned through the P.E.T. course that helped us to resolve the situation.

Sharing Values Respectfully - It is a strong value of mine to treat others the way that you want to be treated and I share this with my children in different ways.  About 6 months before my daughter experienced cyberbullying I had asked the kids to watch a series of talks with me on CNN called Stop Bullying: Speak Up (http://www.cnn.com/SPECIALS/2011/bullying/).  This initiative is also the first place that I heard about a recently released documentary about bullying called Bully (http://www.thebullyproject.com/).  The timing could not have been better. When my daughter began experiencing cyberbullying, she knew that this behavior was not okay, she also knew that I was aware that it can happen and that she could talk to me about it.  I know that the discussions we had following our viewing of the CNN programs had a positive impact on the situation she experienced.

Modeling behavior - Shortly after reality shows became a popular form of television viewing, I recognized that some of them condone the use of bullying behavior in the name of entertainment.  I made the decision not to watch those shows and since we don't have cable television my children have not watched those shows either.  Funnily enough, the discussion has never come up but if it did I would explain to my children why I don't watch shows of that nature, because they normalize bullying tactics and desensitize society to their impact.  I would be sharing a value with them while at the same time ensuring my behavior was consistent with that value.

Active Listening - As a parent who has taken the P.E.T. course, and as a P.E.T. Instructor, I know the power that Active Listening can have on your day to day interactions with your children.  When your child is going through something like cyberbullying, the power of Active Listening really comes into its own.  Throughout the period that my daughter was experiencing cyberbullying, we were using Active Listening and this allowed her to share with us the story of what was happening to her.  We helped her to problem solve and she took examples of the cyberbullying she was experiencing through the use of instant messages to her school counselor.  The fact that she had cut and pasted the examples onto a piece of paper and scheduled a meeting with the school counselor were totally her initiatives.  She knew she had our support and I was so proud of her for feeling empowered to take this course of action.  I know that Active Listening helped her begin to solve the problem.

More Active Listening

The element of Active Listening that completely caught me off guard involved me Active Listening in an email communication from one of the perpetrators.  In this email he was threatening my daughter and encouraging others in the email chain to exclude her.  He stated that her actions in bringing the situation to the school's attention had resulted in his friend, the primary perpetrator, getting into big trouble at home.  Now believe me, his email was very serious and threatening in nature and I got on the phone and called his mother straight away to inform her that I needed to bring this to the school's attention.  What was different about how I did this was a result of what I had learned in the P.E.T. course.  I explained to her that I could tell that her son was being a loyal friend, and that his need in that moment was to protect a friend that he was worried about.  His email provided me with the information I needed about both of the perpetrators unmet needs that had led to their behavior.

Resolving Conflicts Without the Use of Power

The fact that I knew what the perpetrators needs were and had empathy for them and their families as well as for my daughter, the victim, had a huge impact on how we dealt with the situation as a combined team with the school principal and counselor, the parents and the children.   We had a very constructive discussion, the children were able to become friends again and are still in touch today.  I feel certain that it is because my daughter also began to use some of the P.E.T. skills that she saw us modelling and that empowered her.  The parents of the perpetrators were able to better understand what had led to their children's behavior and help them to meet their unique needs at the time.

I will forever be grateful that P.E.T. had come into my life before I had to handle the situation of cyberbullying that my daughter experienced.  If you have already taken the course and you have an evening to watch the Bully movie you will see many instances of parents, teachers and school administrators who do not handle the situations they encounter with the P.E.T. skills and you so wish they would.

All of the resources mentioned above are a great source of further information about cyberbullying, and what to look out for if you or someone you know is experiencing cyberbullying.  In addition Robert Pereira, head of the Effectiveness Training Institute of Australia, has written a powerful book called "Why We Bully" which I highly recommend:  http://www.bullying-prevention.com.  

___________________________________________________________________________
Heidi Mulligan Walker is a mother to three children and is the Founder of The Difference.  As a certified Parent Effectiveness Training Instructor she assists families achieve more peaceful and rewarding family dynamics by sharing the communication techniques pioneered by Dr. Thomas Gordon.  Heidi and her family relocated to Cary, North Carolina in 2012 after living abroad in the UK and China for the past 18 years.  She is loving sharing the American experience with her husband and young family.  You can register to join a course, take part in a free monthly parenting call, find family reflections and read her blog on her website http://www.thedifference.uk.com and follow her on Facebook www.facebook.com/thedifferenceparenting.

Three Outcomes to What Happens When Parents Use Hurtful Words

We've all heard the (very old) familiar saying about sticks and stones breaking bones, but words not hurting us, right? I'm guessing that this phrase was coined somewhere around the same time that the idea of the world being flat was a logical theory. How archaic and grossly wrong they both were! 

Another age-old theory is the idea that children should be verbally "put in their place," insulted, criticized, blamed, yelled at or scolded in order to achieve one of the following:

• Teach them learn a lesson
• Change their behavior
• Prevent them from doing something wrong

The underlying idea here is: say something harsh = get something done. They're just words, right? No harm done? But let's take a look at what happens when you resort to this method...

Outcome Number 1: Defensiveness. Beyond the fact that children aren't typically perceptive to "negative" comments about themselves, people (of all ages) just don't like being told that they are a different person than they like to perceive themselves as. In order to protect one's own self image and self esteem, our natural instinct is to defend ourselves! The loss of self-esteem over time as a result of the cruel words of parents is one of the biggest tragedies that a parent can be responsible for. The following possibilities after this only grow worse.

Outcome Number 2: Feigned acceptance. In order to avoid conflict, many personality types would rather just pretend that they are getting the message, submit or agree to something on the outside, while what they are really doing is "faking it" in order to end the conflict as quickly as possible. This type of response can be seen quite often when children act differently when their parents are around versus when they aren't. How effective is this really, if their behavior varies from situation to situation?

Outcome Number 3: Rebellion. Being ordered what to do only works for so long, if at all! Particularly in the teenage years (after many years of being told what to do), children's frustration and resentment tends to take a turning point. It is also during this time in their life when they realize that they are not so reliant on mom and dad to take care of their needs. "Why listen to what they say if I can take care of myself anyway?", is a common attitude. And often, their anger from this type of treatment simply turns into spite and rebellion in its pinnacle.

Keep in mind that the above list is just a short version of the most common responses to scolding and insult.

So then, how do parents express their expectations and frustrations with their children? By using a non-blameful method of communication called I-Messages. For more on I-Messages, check our website, Wikipedia or the Parent Effectiveness Training (P.E.T.) book.

What do you think? Let us know!

by: Selena George, P.E.T. Program Manager

Do Schools Deny Your Children of Their Civil Rights?

Excerpted from the Chapter "The Other Parents of Your Children" in the Parent Effectiveness Training book, by Dr. Thomas Gordon:

      In most schools, students are blatantly denied civil rights - the right of free speech, the right to wear their hair as they prefer, the right to wear the clothes they like, the right to dissent. Schools also deny children the right to refuse to testify against themselves, and if kids get into trouble, administrators seldom follow the customary procedures of "due process of law" guaranteed to citizens by the judicial system

     Is this a distorted picture of schools? I think not. Many other observers of the school system are seeing the same deficiencies. Furthermore, one need only ask youngsters how they feel about schools and schoolteachers. Many kids say they hate school and that their teachers treat them disrespectfully and unfairly. Most kids come to esperience school as a place where they must go; they experience learning as something that is seldom pleasant or fun; they experience studying as tedious work; and they see their teachers as unfriendly police officers. 

     When children are assigned to adults whose treatment of them producessuch negative reactions, parents cannot be expected to shoulder all the blame for the way their kids turn out. Parents can be blames, yes, but other adults must share the blame.

 How closely do you think this relates to your child's school or learning environment? Let us know your thoughts. Please feel free to comment here or on our Facebook page.

Should You Make Your Child "Finish What They Started"?

So your kid gets excited about starting a new hobby or sport and she begs you to sign her up for classes. Proper attire or equipment has been bought and lessons have been paid for. But a few sessions in, she tells you that she doesn't want to do it anymore.

You're now at a crossroad - do you "let" your child quit and lose out on the money, not to mention the apparent opportunity to teach them a lesson in making commitments? Or, do you accept the fact that she is no longer interested and don't want to force her into doing something unwillingly?

Your needs:

1. To teach your child the importance of commitments
2. To not lose out on money that has already been spent and could have possibly been used for something else 

Here's where most parents would tell their kids something along the lines of:

"I already paid for it and I don't want my money going down the drain. You've got to finish what you started!"

The question is, how do you deal with this situation to get yours and your child's needs met?

A Quick Lesson in Discipline:

When motivation in doing something comes in an external form (like the parent forcing a child to do something), they usually will simply do the bare minimum to finish the job at hand. When problems are resolved this way, parents often have to nag, remind and constantly check in on their child. One of the most important factors in place here is that children do not learn discipline and the consequences of real-life decisions in external forms. You might be able to "make" your child eat broccoli, but that doesn't mean that you are making them actually enjoy it. You might scare your child into not giving up on something that they started, but what you're really doing is just making the child scared of you -- not scare them about how the real-life consequences on giving-up may affect them. Your forcing her won't make her interested. Almost always, when the parents needs "win" over the child, the child will bear hate and resentment.

Three "Gordon Model" Methods To Use:

Preventive I-Message - Tell your child ahead of time that the money spent on their activities is something that you cannot get back whether they decide to continue or not and how losing that money could affect you. Explain to your children (as an informant, not a disciplinarian) the importance of making commitments and how they affect other people that are involved in the commitment.

Modify The Environment - Here's an easy one! Don't sign your child up for classes that are non-refundable. Wait to purchase necessary materials and see if you can have your child sit in and participate in a few classes before they make the commitment. Or find a place where you can pay per session, instead of for a whole month, for example.

Method III - In this situation, we are in the area of both people owning a problem (you and your child). Go through the six-step process and begin by finding out what your child's needs are in this situation and what the underlying reason is behind his or her feelings. Maybe she isn't comfortable taking karate in the same class as boys or maybe her skill level is more advanced than the rest of the kids, leaving her un-stimulated.


Before jumping to the first conclusion you can think of in these types of situations, consider the option that both you and your child can get your needs met and resolve conflicts in a respectful and effective way.

What's In a Tantrum?

As toddlers everywhere are screaming bloody murder, destructing living rooms, attempting to escape car seats and harassing their siblings, their frazzled parents are on the verge of experiencing meltdowns of their own. After "trying everything," parents still can't seem to put an end to their children's exasperating behaviors. Difficult as it may be, understanding what lies behind these actions is the key to finding the solution that will help bring peace to everyone within earshot.

Dr. Thomas Gordon said that "all behaviors are solutions to human needs." When parents begin to understand and accept this basic principle, things might start to get a bit clearer. If all of our behaviors are expressions or attempts to fulfill an inner need, then what's in a tantrum?


Gordon wrote: "Children don’t misbehave. Their behaviors are simply actions they have chosen to meet these important needs. These principles suggest that all children’s actions are behaviors. Viewed in this way, all day long a child is behaving, and for the very same reason all other creatures engage in behaviors–they are trying to get their needs met. 

This does not mean, however, that parents will like all the behaviors their children engage in. Nor should they be expected to, for the children are bound to do things that sometimes produce unacceptable consequences for their parents. Kids can be loud and destructive, delay you when you’re in a hurry, pester you when you need quiet, cause you extra work, clutter up the home, interrupt your conversation, and break your valuables.

Think about such behaviors this way: they are behaviors children are engaging in to meet their needs. If at the same time they happen to interfere with your pursuit of pleasure, that doesn’t mean children are misbehaving. Rather, their particular way of behaving is unacceptable to you. Don’t interpret that children are trying to do something to you–they are only trying to do something for themselves. And this does not make them bad children or misbehaving children. But it may cause you a problem.


An infant cries because she is hungry or cold, or in pain. Something is wrong; her organism needs something. Crying behavior is the baby’s way of saying, “Help.” Such behavior, in fact, should be viewed as quite appropriate (“good”), for the crying is apt to bring the child the help that is needed." 

When seeing children as a fellow human being who is doing whatever means necessary to get his or her needs met, you might be inclined to find out what the child's need really is. Your child is not throwing a fit in order to frustrate you. On the contrary, your child inherently wants your approval and acceptance. Since children are dependent creatures who rely on external assistance in getting their needs met, denying them of such would simply be cruel. 


Could it be that they refuse to wear shoes because they're causing pain? Might they stretch and pry out of their high chair because they want their bottle they see sitting at the other end of the table? Do they hate taking showers because it reminds them of the time that they slipped and fell?


Let them be the ones to tell you. How? Start by Active Listening.


More on Active Listening to very young children can be found in Chapter Five of the P.E.T. Book.


What do you think? Let us know!

Click here to learn more about our once in a lifetime P.E.T. Instructor Training this year.

Is the PET workshop worth the time and money?

We'll let you decide.

Here's what a few recent P.E.T. graduates have said about it:

"I loved the course. Meike's presentation of the material made it easy to understand and apply immediately. I couldn't imagine parenting without it. I have so many wonderful changes in myself and in my two toddlers that I can't begin to list them all. I am very grateful to have found the course and completed it." 

"Excellent instructor. Very enthusiastic, professional, compassionate, practical and knowledgeable!" 

"Before the course my husband and I were thinking about parent counseling to resolve so many issues. We even considered separating, but this course is helping us to communicate better, not only with our child, but with each other." 

"Love it! It's working. My daughter is happier and communicating her needs more. My listening skills are better. I notice quite a few changes particularly that I am a better communicator. I'm expressing my feelings and needs more effectively." 

"This course gave me so many more tools and ideas to positively express myself and resolve conflicts in a pleasant way" 

- from graduates of P.E.T. Instructor, Meike Lemmens: http://www.parentingclassesoc.com/

To sign up for one of Meike's P.E.T. workshops (in the Los Angeles, CA area), please send an email to family@gordontraining.com for more information.

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Are There Active Listening Guidelines?

Active Listening Guidelines

Know when to use Active Listening. Use it only when you're free enough of your problems to feel accepting and want to help other people with their problems.

Know when not to use Active Listening. It won't work when you're feeling unaccepting of the other person - when you own the problem. Nor will it work to influence them to change some behavior you don't accept.

Avoid pushing or imposing your Active Listening on the other person. Listen for clues that the other doesn't want to talk or has finished talking.

Use the other listening skills: silence, acknowledgment responses, and door openers. Every response of the other person does not need feedback. Use Active Listening primarily when feelings are strong and the other person's need to be heard is apparent.

When the other person needs information, give it. Just make sure you first know what the real problem is, and be sure your information is wanted by the other person. Give your information briefly and effectively. And, of course be prepared to have your ideas rejected - they might not be appropriate or helpful.

Don't expect the other person to arrive at your preferred solution. Remember, Active Listening is for helping other people resolve their problems - a tool for helping them find their own solutions. Be prepared for times when no solution surfaces - the other person might not even tell you how they later solved the problem. They will know, but you won't.

Don't give up too quickly. It takes time for other people to realize you really do want to understand and that you are accepting of their problems and feelings.

Competence comes only with practice. You won't become competent at Active Listening without lots of practice. Practice with your spouse/friends/children.

Accept that Active Listening at first will feel artificial. It undoubtedly feels more gimmicky to you than to the other person. With practice, you'll feel more natural and less clumsy.*

*Excerpt Dr. Thomas Gordon's programs

Do You Need To Use Preventive I-Messages?

Holiday Season and Communication

The holidays. What can be a very stressful time of the year - with family/friends visiting, traveling, holiday shopping and everything in between - it is important to remember what the upcoming festivities are about. Self-disclosure and effective communication will benefit healthy relationships. This is where we all could practice using our Preventive I-Messages.

Self-disclosure is direct and congruent communication and action. It involves sharing with other people what’s going on inside you (needs, feelings, wants). The Preventive I-Message is a communication to someone who is significant in your life, someone who can help you in getting your needs met. It is a direct, clear, and congruently strong expression, avoiding either submissive or aggressive overtones. It contains, to a greater or lesser degree, a possible solution to your need, representing the responsibility you have taken to understand and then act to meet your own needs.

The benefits or advantages of the Preventive I-Message extend to you, the other person, and the health of the on-going relationship, including the following results:

You maintain awareness, responsibility and control of your needs and feelings.

Others know your needs and the strength of your feelings about them.

You model openness, directness, thus encouraging reciprocal self-disclosure by others.

Others are better able to meet your needs when they have a clear picture of what you want.

Others have advance notice of your need and can adjust their behavior accordingly.

You and others reduce the chances of future conflicts that can result from unknown or uncommunicated needs.

You reduce the element of surprise, unpreparedness, and unexpected conflict from the relationship.

You save yourself and others time, energy and resources that can result from unanticipated conflicts.

You plan your life, take responsibility and prepare for future needs.

The Preventive I-Message generally consists of two parts: (1) the self-disclosure ("I want..." or "I need...") and (2) the reason (usually desired consequence) for the self-disclosure ("I want...because...").

Here is an example of a Preventive I-Message:

"I'd really like to visit my folks this year as part of our vacation...I miss them and really feel out of touch with their lives."*

*Excerpt from Gordon Training International's Be Your Best Participant Workbook

Have A Values Collision?

Values Collisions

When you have a values collision, the first step is to understand the real differences between you and the other person. Active Listening is the best tool for doing this.

The next step requires you to make a choice. Can you accept the differences and let things be, or do you really feel it important to try to change the other person?

Can you reconsider your values and perhaps move closer to the other person's? Can you decide to accept the differences between you as they are and stop colliding?

If you decide to change the other person, you must consider the risk to the relationship. Is it worth it to try to change my friend? Will it hurt our friendship?

If changing the other is really important to you, start by attempting to change the specific behavior of the other that is upsetting for you.

I-Messages or No-Lose Problem Solving are the skills to use to change another's behavior that is upsetting you.

And finally, even if you've succeeded in changing the other's actions, you may still want to influence the other to change his/her value.

If you feel very strongly that the person would be much "better off" or "happier" if your values were adopted, there are two new skills you can learn to influence (but not control) the other to change.

1. MODELING: setting a personal example for the other; acting out, really living the values that you believe in; over a period of time your values may be adopted by the other person.
2. CONSULTING: influencing or persuading the other by pointing out the advantages of your values; to be effective, your consultation must be welcomed and preferably invited by the other person.*

*Excerpt from Dr. Thomas Gordon's F.E.T. Young Adult Resource Book

Why Is Conflict a Good Thing?

Why Conflict is a Good Thing

By Linda Adams, President of GTI

Conflicts between people are a normal, natural and inevitable part of life--at work, at home and in all our relationships with others. Unfortunately, most of us don't really accept this fact and we still get surprised and distressed when it's clear that a conflict has emerged.

As long as everything is going along smoothly, it's easy to be considerate and respectful of another person's needs. They are in no way interfering with our own. But the emergence of a conflict can change all that--now we can feel threatened, anxious and angry. The same person whom we enjoyed working with yesterday now seems like an adversary. That's because of our vast, past experience with conflict, most of which was negative.

We have a negative attitude toward conflict primarily because we haven't learned constructive ways to deal with it--in fact, the converse is true: we have learned destructive ways of handling conflict. As children, as students and as employees (and too often as spouses) we have experienced losing in a conflict because parents, teachers and bosses use/d their power to win at our expense. Even though we know the feelings of resentment, anger, dislike, even hostility that we experience as a result of losing, the win-lose posture is deeply ingrained and when we get in positions where we have power over people, we often choose to win at their expense.

A great deal of research shows the damaging effects that win-lose conflict resolution has on interpersonal relationships. It creates distance, separation, dislike, even hatred. It's the main reason people leave their jobs for new ones and marriages break up.

Viewing Conflict as Constructive

How conflicts get resolved is the critical factor in any relationship. In fact, it is the most critical factor in determining whether a relationship will be healthy or unhealthy, mutually satisfying or unsatisfying, friendly or unfriendly, deep or shallow, intimate or cold.

As most of us are aware, there is an alternative to the win-lose posture. It's often been called "win-win" or "no-lose" because the goal is to find a solution to the conflict that meets the needs of both people. Resolving conflicts this way requires three important attitudes and behaviors: 1) the attitude that conflict in general presents the opportunity for constructive change; 2) the willingness to engage in the process of mutually searching for a solution that meets the needs of both people; 3) the communication and problem solving skills that it takes to make this win-win method work. Too often, people want to resolve conflicts this way, but either are not truly willing in their heart of hearts to work for a mutually-acceptable solution or do not have the skills required to work together to find one. When this occurs, the win-win method is doomed to failure.

"Let's Keep Talking"

When you're in conflict with another person, you both are usually aware of it at some level. There's a sense of disruption, unease, something is not right. The communication between you might change, perhaps becoming superficial or terse. Or there's silence.

Once you're aware that you're in conflict, what you do next really matters. Acknowledge that a conflict exists. Very often, we decide not to acknowledge this hoping that the conflict will somehow go away or resolve itself. That rarely happens. Only when conflicts are brought out into the open, do they have the chance of being dealt with effectively.

And as I just mentioned, dealing with conflict effectively requires skills--skills that are proven to work, sometimes like magic. When you have these skills, the idea of facing conflicts with others is not nearly so daunting, and in fact can be stimulating and energizing. (There are very few intractable problems to which there are no mutually-acceptable solutions.)

Dialogue is the key element in constructive conflict resolution. Dialogue is made up of two very different communication skills, both of which are essential--listening with empathy and non-blameful self-disclosure. As Reuel Howe states in his book, The Miracle of Dialogue: "...it must be mutual and proceed from both sides, and the parties to it must persist relentlessly...when two persons undertake it and accept their fear of doing so, the miracle-working power of dialogue may be released."

The importance of listening with empathy to the other person's needs, feelings and beliefs cannot be overstated. This means experiencing what it feels like to be in the other person's shoes at that moment and then reflecting what you hear back to them to check whether you understood correctly. This can be very difficult to do especially when you have strong opposing viewpoints or feelings, but it's possible when you're truly intent on understanding. Something amazing happens when people feel understood and accepted at a deep level. Their need to hold onto their preconceived solution to the conflict often dissipates. And often their strong emotional feelings subside.

The other essential part of dialogue is non-blameful self-disclosure. Now it's your turn to talk about your needs and disclose your feelings without blaming the other person. Ideally, they will be committed to listening empathically to you, to put themselves in your shoes, to experience your reality. When that happens, you too can feel catharsis, and be more open to finding a mutually-satisfying solution. Once the basic needs of each person are clearly defined and understood, moving through the other steps needed to find a solution can be done in a climate of mutual consideration and respect.

Having positive conflict resolution experiences like these are both rewarding and reinforcing. And that's a great thing.

More Errors in Active Listening

MORE COMMON ERRORS IN ACTIVE LISTENING

1. THE NUMBER ON ERROR!: Using Active Listening when the other person's behavior is in the bottom part of the listener's Behavior Window. Nothing turns people off to Active Listening like trying to use it when another person's behavior is unacceptable to you. (An absurd example: Responding to repeated kicks in the shin with, "I get that you're feeling pretty hostile to me.") The usual cause of this unfortunate misuse of the skills is fear of confronting.
2. Using Active Listening when you have some behavior objective or the other (to cheer up, work harder, come to a realization, etc.) This also is caused by fear of confronting.
3. Using Active Listening when the others requesting specific help or information that you have and they don't, i.e., in cases of legitimate dependency. For example, "Where are the scissors?" "What's for dinner?" "I need directions on how to get there."
4. Feeding back the sender's message without including the appropriate nonverbal cues. This may occur because the listener feels too self-conscious to send them or feels it necessary to play some detached, "professional" role. But failure to approximate the tone of voice and body language appropriate to the feedback is received by the other as a denial of the feeling portions of his/her original message. Again, the naked words aren't enough.
5. Falling into the habit of using exactly the same phrase to start all your feedbacks (such as, "What I hear you saying is.."). This can get annoying fast. Use such phrases sparingly. One durable alternative is frequently to start simply with "You..." or "You're..." ("You wish you could help more." "You're pretty discouraged.")
6. Using Active Listening as a shield against another's anger at you. One or two good, very empathic feedbacks of the first onslaught can be helpful to both of you. ("Boy, you're really mad at me over this issue!") But after that, Active Listening will be seen as an infuriating attempt to dodge the anger. Switch to taking appropriate responsibility and problem solving.
7. Using Active Listening to gather enough data that you can then move in with judgment, advice and solutions. The other person will not soon again come to you to be listened to.
8. Using Active Listening to draw people out, invade their privacy. Remember that the sender owns the conversation and decides when it's to go on and when it's to stop.
9. Feeding back everything. Don't forget concerned silence (good during pauses or other's crying or sad silence) and simple acknowledgments, such as "Yeah," "Hmm," and "Uh huh" (good when other's code is crystal clear).

Simply reading through and understanding this list of the most common errors of Active Listening will sensitize you to many of them and help you avoid them. Another good use of this list is to return to it at times when your Active Listening has not been very effective or well received. At such times, one of these errors may stand out as the cause of your difficulty and put you back on track.*

*Excerpt from Dr. Thomas Gordon's F.E.T. Adult Resource Book

Any Research on Confrontive I-Messages?

RESEARCH SHOWING BENEFITS OF CONFRONTIVE I-MESSAGES

Baumrind, D. Child Care Practices Anteceding Three Patterns of Preschool Behavior. Genetic Psychology Monographs, 1967, 75, 43-88.

Children who rated high in self-control and self-discipline were found to have parents who refrained from punitive punishment, using instead a reasoning approach--that is, messages that told the children the negative effects of their behavior on others, as with the Confrontive I-Messages.

****

Parke, R. Effectiveness of Punishment as an Interaction of Intensity, Timing, Agent Nurturance and Cognitive Structuring. Child Development, 1969, 40, 211-235.

Cognitive messages (like I-Messages) were more influential than punishment in preventing children from playing with prohibited toys, even in the absence of the researcher. The effects of I-Messages as a deterrent continued over time, whereas the effects of punishment wore off more quickly.

****

Coopersmith, S. Antecedents of Self-Esteem. San Francisco: W.H. Freeman & Co., 1967

Mothers whose children had high self-esteem when compared with mothers whose children had low self-esteem were found to use more reasoning and verbal discussion and less arbitrary punitive discipline. This study confirms the benefits of Confrontive I-Messages which inform children of the consequences of their behavior.*

*Excerpt from Dr. Thomas Gordon's F.E.T. Adult Resource Book

Can Appreciative I-Messages Enhance Relationships?

APPRECIATIVE I-MESSAGES ENHANCE AND STRENGTHEN RELATIONSHIPS

One of the most enriching forms of self-disclosure is the Appreciative I-Message. These are messages that describe parents positive feelings toward their children. Although kids do plenty of things that are problems for parents, they also say and do plenty of things that are a pleasure, often helping a parent in unexpected ways or displaying kindness, maturity, consideration or good humor just when it's needed most. When these behaviors occur, it is appropriate and important for parents to disclose any genuine positive feelings they have about them.

Unfortunately, many parents are only self-disclosing when they are upset with their child's behavior. This is clearly appropriate self-disclosure, but the important point is that parents should disclose both their feelings of unacceptance and acceptance. Appreciative I-Messages that express appreciation, love, enjoyment and affection toward children (spouse, friends and others) can contribute greatly to warmer, closer and more enjoyable relationships. Very young children, with their building self-esteem and desire to be a "helper," seem especially to thrive on Appreciative I-Messages.

Consider the value for you, your children, or others in the following examples of Appreciative I-Messages:

• "I appreciate your taking my turn making dinner--it gave me time to finish writing some emails."
• 
  
• "I really like the story you wrote."
• 
  
• "I feel proud of you when I see you stand up for yourself like that."
• 
  
• "Honey, I really love you."

It is important that Appreciative I-Messages not be used to manipulate or "shape" a child's behavior. Such ulterior motives invariably come through to the child and make your sincerity suspect. The Appreciative I-Message should be a "no-strings attached" expression of acceptance and acknowledgment.

Even though changing your child should not be the motive, parents who express a lot of positive feelings toward their children are often automatically rewarded with less unacceptable behavior, more trust, mutual respect and cooperation, more affection and caring. Honesty, warmth and affection are highly contagious in families!*

*Excerpt from Dr. Thomas Gordon's F.E.T. Adult Resource Book

What is a Confrontive I-Message?

Confrontive I-Messages: How to Say What You Feel

An I-Message is a non-blameful way of talking to others when their behavior is causing a problem for you.

Since an I-Message doesn't blame the other person, s/he is much less likely to get defensive.

I-Messages are a way of taking responsibility of your own thoughts, opinions, ideas, feelings and needs and expressing them.

It's hard for someone to argue with you when you say, "I was really worried," or "I'm scared," or "I feel hurt," because you are telling them what it's like to be you, rather than sending blaming You-Messages.

With an I-Message, you're not making judgments about them or analyzing why they behaved the way they did.

A good I-Message usually contains three parts: (1) your real feelings, (2) the behavior of the other person that caused you a problem, (3) the effect that behavior has on you.

YOUR FEELINGS

The most important part of an I-Message is the expression of your feelings--to do that, you need to get in touch with the real feelings you are experiencing and then express those feelings honestly.

A feeling is an experience or a sensation that you have in response to someone or something.

Basically, you experience a wide variety of either painful or pleasurable feelings; it is even sometimes hard to know whether the feeling is painful or pleasurable (e.g. when tickled, third helping of your favorite dessert, scratching mosquito bites).

Your feelings center in your body, not in your head (e.g., fear can be directly felt in shaking, heart pumping, stomach churning).

Thoughts are not the same as feelings; thoughts concern facts, information and knowledge--things in your head.

Your feelings are always changing, you never feel exactly the same from minute to minute place to place, person to person.

THE OTHER'S BEHAVIOR

An important purpose of an I-Message is describing the unacceptable behavior of the other person is a non-blameful way.

Another's behavior is only what you can directly observe, see, hear, smell, taste or feel.

Another's attitudes, feelings, motives and thoughts are not behaviors because you cannot directly observe them.

You can only guess about another's attitudes, motives and feelings. These guesses about what's going on inside another person are only judgments or evaluations.

These are behaviors:

• My brother almost ways has the remote control.
• My friend said s/he didn't like my new girl/boyfriend.

These are judgments of behaviors:

• He's selfish.
• My friend is jealous.*

*Excerpt from Dr. Thomas Gordon's F.E.T. Young Adult Resource Book

Do You Have A Values Collision?

Values Collisions

A value is anything a person believes will make the quality of life better, or very concrete like food or money.

Parents generally want their children to adopt their values in the believe that their children's lives will become as enhanced as their own lives have or could have been.

By and large, children do adopt the great majority of likeable parents' values. They do so largely because children watch their parents closely and copy every behavior that seems to work, form holding a fork in a way that gets food into the mouth to adopting particular opinions about life. This process is called "modeling" and is by far the strongest influence parents have on their children.

Another powerful way of transferring values to a child is for the parents to share and discuss their values before they become an issue; that is, to teach values in the No Problem Area. An example would be a discussion of feelings and beliefs about sex with a pre-adolescent child. However, since the child's life is a separate life from the parents, with other resources of influence impacting the child, some of the parent's values will be rejected by the child as not enhancing and other values will be adopted that are more appealing. For one thing, the child will come into contact with other models in daily life, on T.V., in books, at school, etc. who will appear to have done a better job of life-enhancing in certain areas than the child's parents.

The child will also encounter problems and opportunities in life for which the parents provided no modeling, so the child will need to reach for other sources of values with these problems.

When the parent experiences the child's new or different values (in verbal and nonverbal forms), some of these behaviors will be acceptable and others will not. The parent's problem then becomes how to deal with those new values that are not acceptable to them.

Some of these unacceptable behaviors will have tangible effects on the parent which the child can recognize and accept when confronted with an I-Message. However, when confronted with an I-Message. However, when a child's behavior is unacceptable to the parent and the child is unable to see any tangible effect on the parent, and when the value behind the child's behavior is very strong, it is usually impossible to motivate a change out of consideration for the parent's feeling alone.

Situations like these are called Values Collisions and unlike other conflicts, their resolution does not lie in tapping the child's motivation to change in order to help the parents; the child's motivation to change must be internal, i.e. to help him/herself. There are a number of ways to facilitate this self-directed change.

This is the opportunity to work out any Values Collisions with The Behavior Window. And, here are some behaviors parents have told us their children considered nonnegotiable:

• Having a friend parents don't like
• Having pierced body parts or tatoos
• Wearing jeans full of holes, beat-up sneakers, etc.
• Having dyed hair
• Wanting to quit college and become a musician
• Joining a church of a different denomination from the parents' or deciding not to go to church, temple, etc.
• Smoking cigarettes
• Having dates with a member of another race of religion
• Smoking marijuana*

*Excerpt from Dr. Thomas Gordon's F.E.T. Adult Resource Book

What Is "The Behavior Window"?

The Behavior Window

In your personal and school life you have many relationships; each one and each person with whom you interact is unique and different.

In relationships, you cannot see inside others. You can't really know what they are thinking or feeling, what they value, or what their needs are. You can only see, hear or touch their behaviors.

A very useful way of thinking about another's behavior is to understand and utilize what Dr. Gordon has called your BEHAVIOR WINDOW. Each and every behavior of another person you'll "see" through "your window".

First, what exactly do we mean by a "behavior?" It is something a person is doing or saying. You can see it, hear it or touch it.

Here are some behaviors. The second list are judgments or evaluations of that behavior. We don't call those judgments "behaviors." So they are not put into the Behavior Window.

These are behaviors

• My Dad said he wanted me home by midnight.
• My English teacher gave me a "D" on my paper.
• She doesn't smile or laugh when I talk to her.
• She has a tattoo on her ankle.
• He wears clothes that were in style five years ago.

These are judgments of behaviors

• Dad hassles me.
• S/he doesn't like me.
• She's always in a bad mood.
• She's so cool.
• He's a nerd.

Yet, when you experience the behavior of any other person, your reaction or response nearly always takes one of two basic forms--either you find the other's behavior acceptable to you or you find it unacceptable.

The Window represents this idea of acceptance or uncceptance of another person's behavior.*

*Excerpt from Dr. Thomas Gordon's F.E.T. Young Adult Resource Book