A Survey: What Makes For Good and Bad Relationships?

What Makes For Good and Bad Relationships?

A few years ago Rob Koegel, a professor at the State University of New York at Farmingdale, asked students to respond to a questionnaire about their best and worst relationships. Some of the questions were about relationships between the students and people of more or less equal status such as friends, partners, siblings and the like. Others were about themselves and people with greater status like bosses, teachers, professors, parents, etc. The students were asked to describe what these relationships were like and the results were illuminating. They named respect, caring, trust, honesty, support and good communication as characteristics of their best relationships and went on to say these relationships cultivated empathy, compassion, understanding and respect for differences. They said when others exhibited these characteristics relationships with them were good regardless of status differences

Dr. Koegel said students told him their best relationships were fulfilling and uplifting, made them happier, stronger and more complete. He summed up; “Our best relationships make us feel appreciated, valued and worthy. They also make us feel more connected to and trusting of others. Unlike most other relationships, this reciprocal connection nourishes, supports and empowers both parties”.

On the other hand, relationships students labeled “worst” were described as manipulative, dominating, unjust, and unequal. They said the manipulative; dominating people viewed differences in an either/or fashion, good or bad, right or wrong, better or worse with their positions put forth as the correct ones. The self-righteous attitude of the dominators resulted in the survey respondents tending to feel incompetent and inadequate. Those who used their status to win, to get what they wanted at others’ expense, generated feelings of insecurity and shame in the losers who became distrusting of themselves and others. The students used terms like “one-sided”, “taken advantage of”, “dominated” to describe how they felt about these damaging relationships.

Respondents agreed that these unequal relationships are always unfair. They characterized their dynamics as win-lose and said dominators win by using their personal and institutional power as parents, teachers, bosses and the like to coerce and abuse. Those on the losing end are forced to accept one-sided relationships like these because they have less status, are overpowered, dependent and needy.

Koegel’s survey pointed out what I think everyone knows from experience: the most critical barriers to a healthy, happy relationships are power differentials between partners or groups. If one person (or group) can force another to do something she, he or the group doesn’t want to do the relationship is in trouble. Its unfair relationships like those that Dr. Koegel’s subjects labeled as win-lose and agreed that losing left them feeling powerless, taken advantage of and dominated.*

*Excerpt from Dr. Thomas Gordon writings

Active Listening

Active Listening

Many people think that they can get rid of their feelings by suppressing them, forgetting them, or thinking about something else. Actually, people free themselves of trouble-some feelings when they are encouraged to express them openly. Active Listening fosters this kind of catharsis.

Just like in this Baby Blues comic, the daughter is expressing to her father that she wishes her hair were like her friends (Wren’s), but as she continues to explain what kind of hair she wishes to have, her Dad “Active Listens” and feeds back to her that his daughter wishes she had the hair she already has. Which then she exclaims, “Yeah…Exactly!”

It helps children to find out exactly what they are feeling. After they express their feelings, the feelings often seem to disappear almost like magic.

Active Listening helps children become less afraid of negative feelings. “Feelings are friendly” is an expression we use in our classes to help parents come to realize feelings are not “bad.” When a parent shows by Active Listening that he accepts a child’s feelings, the child is also helped to accept them. He learns from the parent’s response that feelings are friendly.

Active Listening promotes a relationship of warmth between parent and child. The experience of being heard and understood by another person is so satisfying that it invariably makes the sender feel warm toward the listener. Children, particularly, respond with loving ideas and feelings. Similar feelings are evoked within the listener—he begins to feel warmer and closer to the sender. When one listens empathically and accurately to another, he gets to understand that person, to appreciate his way of looking at the world—in a sense, he becomes that person during the period of putting himself in his shoes. Invariably, by allowing oneself to “get inside” the other person, one produces feelings of closeness, caring and love. To empathize with another is to see him as a separate person, yet be willing to join with him for a brief period in his journey through life. Such an act involves deep caring and love. Parent who learn empathic Active Listening discover a new kind of appreciation and respect, a deeper feeling of caring; in turn, the child responds to the parent with similar feelings.

Active Listening facilitates problem-solving by the child. We know that people do a better job of thinking a problem through and toward a solution when they can “talk it out” as opposed to merely thinking about it. Because Active Listening is so effective in facilitating talking, it helps a person in his search for solutions to his problems. Everybody had heard such expressions as “let me use you as a sounding board” or “I’d like to kick this problem around with you” or “maybe it would help me to talk it out with you.”

Active Listening influences the child to be more willing to listen to the parents’ thoughts and ideas. It is a universal experience that when someone will listen to one’s own point of view, it is then easier to listen to his. Children are more likely to open themselves up to receive their parents’ messages if their parents first hear them out. When parents complain that their kids don’t listen to them, it’s a good bet that the parents are not doing an effective job of listening to the kids.

Active Listening “keeps the ball with the child.” When parent respond to their kids’ problems b Active Listening, they will observe how often kids start thinking for themselves. A child will start to analyze his problem on his own, eventually arriving at some constructive solutions. Active Listening conveys trust, while messages of advice, logic, instruction, and the like convey distrust by taking over the problem-solving responsibility from the child. Active Listening is therefore one of the most effective ways of helping a child become more self-directing, self-responsible, and independent.*

*Active Listening excerpt from Dr. Thomas Gordon's P.E.T. Book

Why Are There Conditions for Active Listening?

The Appropriate Conditions for Active Listening

To listen to another with the intention of helping that person deal with a personal problem is to assume a counseling posture. Such a postures is characterized by having the intention of helping another person; using good attending behavior; being accepting, empathic, and genuine; and using Active Listening. For this counseling posture to work well, certain conditions must be present; otherwise, either the sender of the listener, or both, may resent or regret the experience. The following are the necessary conditions:

Conditions Within the Other Person

____________________________________________________________

1. Must be having strong feelings and/or be aware of having a problem,

2. Must be giving off cues and clues that express those feelings or problems ("I'm worried, I've got a problem," crying, sulking, etc.) and

3. Must be willing to talk to the listener about the situation.

What happens if these conditions are not present in the other person?

If feelings or problems are not present in the other person, or s/he is not willing to talk, taking a counseling posture can imply that the sender is "sick" and the listener is well, and Active Listening may seem like a maddening, demeaning word game. The "counselor" at such times may be greeted with scorn or hostility.

Conditions Within the Listener

______________________________________________________________

The listener must have a genuinely helpful "set" in the following areas:

1. Feel genuinely accepting (not needing to change the sender).

2. Want to help (not just be turning on a technique).

3. Have, and want to take, enough time.

(If not, a later appointment can be set up. Or if talk takes more time than expected, it can be continued at a later, agreed upon time.)

4. Trust that the other, with some helpful support, can solve their own problem better than the listener can.

What sometimes makes this difficult to believe is our long exposure to the authoritative, culturally-accepted "medical model" for helping another. In that model, any helper is seen as analogous to a "doctor" who gathers symptoms and data, diagnoses the patient's problem, and decides on an prescribes the best treatment. The helpee, as the "patient", is then expected to follow "doctor's orders." Within this cultural orientation, it is often hard to believe that the other people are their own best experts for solving their own problems.

(Incidentally, the medical profession itself is beginning to trade in this archaic approach in favor of involving patients more more in their own treatment.)

5. Feel reasonably separate from the other person and the problem.

This means recognizing clearly that you are not the other person; that his or her pain is not your pain; the other person owns the problem, not you; and that you are empathizing, not identifying.

What happens if these conditions are not present in the listener?

If these conditions are not met, the listener's Active Listening will inevitably (and usually unconsciously) reflect that in the form of:

1. Attempts to change or influence the other person with hidden solutions, judgments, etc. buried in the feedbacks.
2. Nonverbal cues of unacceptance or lack of interest.
3. Inability to decode the other person's real messages. The "inner ear" will be turned off.

The send will experience such Active Listening as manipulative, condescending, frustrating or boring, and will react with scorn or hostility.

In short, if these conditions are not met inside the listener, the time is not right for him/her to become a counselor. Instead, the listener should reevaluate the behavior responded to in terms of its placement in the Behavior Window and look again for the most appropriate choice of skills.*

* Excerpt from Dr. Thomas Gordon's F.E.T. Adult Resource Book

How Does One Build Relationships That Work?

HOW TO BUILD RELATIONSHIPS THAT WORK

If I'm serious about improving my relationships there are four things I must do:

First, I must learn how and when to listen.

Second, I must learn a special way of talking and when to do it.

Third, I must learn to handle conflicts in such a way that no one ends up a resentful loser.

Fourth, I must establish and maintain an open dialogue with people who are most important to me.

Relationships are both built and destroyed by communication patterns. Open, honest communication is the basis for, the foundation of good relationships. Poor communication ruins them. It's that simple.

The purpose of interpersonal communication is understanding and being understood. I want to be especially clear about that. The purpose of interpersonal communication is understanding and being understood.

If you are upset about something and tell me about it, what is it that you want? Why would you talk to me? Isn't it because you want me to know what's going on inside of you, to understand the thoughts and feelings you are experiencing? If you didn't want me to know you wouldn't tell me.

If I want you to know about me I have to talk to you. What do I want from you? Understanding. There's a descriptive term for it: Empathy. Not sympathy, sympathy is about the listener. Empathy is a guess at how I feel, knowing what it must be like inside me and telling me what you understand it to be. If I want you to have empathy for me, know what its like being me, I have to tell you about myself as I really am. There's a descriptive term for this as well. It's called transparency. To have you understand me I have to become more transparent, more open, I must express more of who and what I really am.

What are the Advantages to Active Listening?

Active Listening helps children become less afraid of negative feelings.

"Feelings are friendly" is an expression we use in our classes to help parents come to realize feelings are not "bad". When a parent shows by Active Listening that he accepts a child's feelings, the child is also helped to accept them. He learns from the parent's response that feelings are friendly.

Active Listening promotes a relationship of warmth between parent and child.

The experience of being heard and understood by another person is so satisfying that it invariably makes the sender feel warm toward the listener. Children, particularly, respond with loving ideas and feelings. Similar feelings are evoked within the listener--he begins to feel warmer and closer to the sender. When one listens empathically and accurately to another, he gets to understand that person, to appreciate his way of looking at the world--in a sense, he becomes that person during the period of putting himself in his shoes. Invariably, by allowing oneself to "get inside" the other person, one produces feelings of closeness, caring and love. To empathize with another is to see him as a separate person, yet be willing to join with him or be with him. It means "becoming a companion" to him for a brief period in his journey through life. Such an act involves deep caring and love. Parents who learn empathic Active Listening discover a new kind of appreciation and respect, a deeper feeling of caring; in turn, the child responds to the parent with similar feelings.

More tomorrow on a few more reasons why Active Listening is important.

*Excerpt from Dr. Thomas Gordon's book, Parent Effectiveness Training, P.E.T.

Are You Listening without Empathy?

A real danger for parents who try to learn Active Listening solely from a book's printed page is their inability to hear the warmth and empathy that must accompany their efforts. Empathy means a quality of communication that conveys to the sender of a message that the listener is feeling with her, putting herself in the shoes of the sender, living, for a moment, inside the sender.

Everyone wants others to understand how she feels when she talks, not just what she is saying. Children, especially, are feeling people. Therefore, much of what they communicate is accompanied by feelings: joy, hate, disappointment, fear, love, worry, anger, pride, frustration, sadness, and so on. When they communicate with parents, they expect empathy with such feelings. When parents don't empathize, children naturally feel that the essential part of them at that moment--their feeling--is not being understood.

Probably, the most common mistake parents make when they first try out Active Listening is to feed back a response devoid of the feeling component of the child's message. Here's an example:

Little Carey, aged six, pleads with his father, who has been trying to encourage him to come into the water while the family is enjoying a day at the beach:

CAREY: I don't want to go in. It's too deep! And I'm afraid of the waves.

FATHER: The water is too deep for you.

CAREY: I'm scared! Please don't make me go in!

This father is completely missing the child's feelings, and his attempt at feedback shows it. Carey is not sending an intellectual evaluation of the depth of the water. He is sending an urgent plea to his father: "Don't make me come in because I'm scared stiff!" The father should have acknowledged this with, "You're scared and don't want me to force you into the water."

Some parents find out they are very uncomfortable with feelings--their own as well as their child's. It is as if they are compelled to ignore a child's feelings because they cannot tolerate her having them. Or they want quickly to push her feelings out of the picture, and therefore deliberately avoid acknowledging them. Some parents are so frightened of feelings that they actually fail to detect them in their child's messages.

So, please reflect and ask yourself, "are you listening without empathy?"