Showing posts with label understand. Show all posts
Showing posts with label understand. Show all posts

Nov 23, 2010

Silence Speaks Volumes

By Linda Adams, President of GTI

Silence can mean many things in interpersonal relationships. It's ambiguous. It can express lots of different emotions ranging from joy, happiness, grief, embarrassment to anger, denial, fear, withdrawal of acceptance or love. What it means depends on the context.

When Silence is Golden

Silence can be a very powerful way to "be" with another person, especially when they are troubled. It can communicate acceptance of the other person as they are as of a given moment, and particularly when they have strong feelings like sorrow, fear or anger.

This kind of silence means being willing and able to give the other person your full attention. This includes appropriate eye contact, and gestures like nodding, leaning forward, smiling, frowning, and other facial expressions which let the other person know you really hear them.

Being quiet and not saying anything gives them the space and uninterrupted time to talk about whatever is on their mind. When another person has a decision to make, a problem to solve or simply a need to express themselves, silence can often provide the opportunity for them to have time to talk, reflect and decide without outside pressure.

This is not the same as the "bite your tongue" kind of silence when you want very much to jump in and offer advice or reassurance, ask questions or give your opinion, but you restrain yourself. That kind of silence is full of judgment and indicates that you aren't really listening to them, but instead are focused on your own reactions about what they're saying.

It is essential that the silence be experienced as accepting; people pick up on judgments and evaluation (negative or positive) even when they're communicated silently. If you don't accept the other person as they are, that will most likely be quite apparent to them. And they will be less likely to share their feelings and problems with you at other times.

It goes without saying that silence as a helping skill has a limitation--while it can help others get started talking and help them feel accepted, it doesn't prove that the listener has understood. For that, you'll need Active Listening.

When You Silence Yourself

"Our lives begin to end the day we become silent about things that matter."
Martin Luther King, Jr.

Sometimes we need to speak up and don't do it.

Too frequently, we silence ourselves when we have feelings we think or feel sure the other person won't want to hear. We often do this because we value the relationship and are afraid that it will worsen or even end if we say how we really feel. Ironically, without honest and open dialogue, there is no possibility of a deeper and better relationship. Silencing yourself contributes to the very thing you want to avoid. Further, if it's anger, resentment or another strong negative feeling that you have, keeping silent doesn't make that feeling dissipate. Just the opposite happens--the unspoken problem remains, distancing occurs and the relationship suffers as a result.

At other times, you feel hurt, angry or upset by something another person says or does. Because letting them know how you feel makes you vulnerable, you decide to keep those feelings inside and withhold them from the other person. Sulking, pouting, pursed lips, not answering, abrupt answers, ignoring the other person, giving them the "cold shoulder" are signs of this kind of silence, otherwise known as "the silent treatment." Invariably, the silent treatment is hurtful to everyone involved. Even so, many of us have a tendency to withdraw and withhold when we're in emotional pain, especially from the person we perceive is causing it.

The alternative to the silent treatment doesn't have to be lashing out in anger at the other person. That just causes the problem to escalate and become an even bigger issue than it started out to be. A far better approach is to be willing and able to talk to them honestly about how you feel and why--without blame. For example, let's say your spouse/partner forgot your anniversary (or birthday) which was very hurtful to you. Instead of giving them the silent treatment or lashing out at them, a better alternative would be to say: "I'm so hurt that you didn't remember our anniversary." Or that your boss didn't give you a promotion you thought was a "done deal". Instead of saying nothing and suffering in silence (and resentment), say "I feel very confused and disappointed that I didn't get the promotion that I expected and I'd like to talk with you about it."

When we drop our pretenses and defenses and are authentic in our significant relationships, we experience relief, heightened self-worth and a deeper sense of meaning. It is one of the joys of existence.

Oct 19, 2010

A Survey: What Makes For Good and Bad Relationships?

What Makes For Good and Bad Relationships?

A few years ago Rob Koegel, a professor at the State University of New York at Farmingdale, asked students to respond to a questionnaire about their best and worst relationships. Some of the questions were about relationships between the students and people of more or less equal status such as friends, partners, siblings and the like. Others were about themselves and people with greater status like bosses, teachers, professors, parents, etc. The students were asked to describe what these relationships were like and the results were illuminating. They named respect, caring, trust, honesty, support and good communication as characteristics of their best relationships and went on to say these relationships cultivated empathy, compassion, understanding and respect for differences. They said when others exhibited these characteristics relationships with them were good regardless of status differences

Dr. Koegel said students told him their best relationships were fulfilling and uplifting, made them happier, stronger and more complete. He summed up; “Our best relationships make us feel appreciated, valued and worthy. They also make us feel more connected to and trusting of others. Unlike most other relationships, this reciprocal connection nourishes, supports and empowers both parties”.

On the other hand, relationships students labeled “worst” were described as manipulative, dominating, unjust, and unequal. They said the manipulative; dominating people viewed differences in an either/or fashion, good or bad, right or wrong, better or worse with their positions put forth as the correct ones. The self-righteous attitude of the dominators resulted in the survey respondents tending to feel incompetent and inadequate. Those who used their status to win, to get what they wanted at others’ expense, generated feelings of insecurity and shame in the losers who became distrusting of themselves and others. The students used terms like “one-sided”, “taken advantage of”, “dominated” to describe how they felt about these damaging relationships.

Respondents agreed that these unequal relationships are always unfair. They characterized their dynamics as win-lose and said dominators win by using their personal and institutional power as parents, teachers, bosses and the like to coerce and abuse. Those on the losing end are forced to accept one-sided relationships like these because they have less status, are overpowered, dependent and needy.

Koegel’s survey pointed out what I think everyone knows from experience: the most critical barriers to a healthy, happy relationships are power differentials between partners or groups. If one person (or group) can force another to do something she, he or the group doesn’t want to do the relationship is in trouble. Its unfair relationships like those that Dr. Koegel’s subjects labeled as win-lose and agreed that losing left them feeling powerless, taken advantage of and dominated.*

*Excerpt from Dr. Thomas Gordon writings

Jun 15, 2010

What Are Some Common Mistakes in Active Listening?

COMMON MISTAKES IN ACTIVE LISTENING

The good news is that your Active Listening does not need to be perfect to work; however, you can make refinements and increase your success by understanding and avoiding these common Active Listening mistakes.

These are the eight most typical mistakes; notice that each error has a counterpart error in the opposite direction.

Here are the definitions and examples of the common mistakes.

TEENAGER: "I can't believe my new teacher. What a jerk! What stupid, dumb rules he has."

EXAGGERATING:
Intensifying the feelings being expressed.

"You really hate that teacher's guts."

ADDING:
Generalizing or expanding the scope of what the child is expressing.

"You feel he's a lousy teacher."

RUSHING AHEAD:
Anticipating the child's next thoughts.

"And so you're probably wishing they'd fire him."

ANALYZING:
Interpreting underlying motives; "psychoanalyzing" the child.

"Maybe you're upset because you're under so much pressure getting ready for finals."

MINIMIZING:
Reducing the intensity of the child's feelings.

"You're a bit bothered by your new teacher."

LEAVING OUT:
Reducing or skipping the pertinent facts expressed by the child.

"You're pretty upset today."

LAGGING BEHIND:
Not keeping up with the child's communication or continuing when the child is finished talking.

"You were saying a couple of minutes ago that..."

PARROTING:
A near word-for-word repetition of the child's communication.

"You just can't believe your new teacher. You think he's a jerk, and is rules are stupid."*

*Excerpt from Dr. Thomas Gordon's P.E.T. Participant Workbook

May 11, 2010

Listen!

Listen!

There’s a poem about listening by an unknown author. This little poem expresses several thoughts about what people want from their partners, friends, and children.

Listen

When I ask you to listen to me
And you start giving me advice
You have not done what I asked.

When I ask you to listen to me
And you begin to tell me why
I shouldn’t feel that way
You are trampling on my feelings.

When I ask you to listen to me
and you think you have to do something
to solve my problem
you have failed me,
strange as that may seem.

Listen! All I asked was that you listen,
not talk or do…just hear me.
advice is cheap; twenty five cents will get
you both Dear Abby and Billy Graham
in the same newspaper.

And I can do for myself. I am not
helpless. Maybe discouraged
and faltering, but not helpless.
When you do something for me
that I can do for myself
you contribute to my fear
and inadequacy.

But when you accept as a
simple fact that I do
feel what I feel,
no matter how irrational,
then I can quit trying to convince
you and can get about this business
of understanding what’s behind
this irrational feeling.

And when that’s clear, the answers are
obvious and I don’t need advice.
Irrational feelings make sense when
we understand what’s behind them.

Perhaps that’s why prayer works
sometimes, for some people…because
god is mute, and doesn’t give
advice or try to fix things.
He (or She) just listens
and let’s you work it out
yourself.

So please listen and just hear me
and if you want to talk, wait a minute for
your turn…and I’ll listen to you.*

*Writings from Dr. Thomas Gordon