The following eight faults result from the listener's failing to stay tuned in with the speaker's feelings or the inability of the listener to keep his/her own ideas or feelings out of the listening process.
Example:
Speaker: "I'm really mad that Tracy has been flirting with my boyfriend."
LISTENING FAULTS
Over Listening
Overshooting: Exaggerating the feeling the speaker expressed.
"You really hate Tracy."
Adding: Generalizing or expanding what the speaker is saying.
"You hope you never see Tracy again."
Rushing: Predicting what the speaker will say next.
"And you're probably thinking of what to do about it."
Analyzing: Interpreting speaker's motives.
"Maybe you're upset because she's so cute."
Under Listening
Undershooting: Downplaying the feelings the speaker expressed.
"You wish Tracy would mind her own business."
Omitting: Reducing or skipping important facts expressed by the speaker.
"You're upset with girls who come on to guys."
Lagging: Backtracking or failing to keep pace with the speaker.
"You said earlier that you're having a bad day."
Parroting: Repeating back nearly word-for-word what the speaker said.
"You're mad at Tracy for flirting with your boyfriend."*
*Excerpt from Dr. Thomas Gordon's F.E.T. Young Adult Resource Book
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